Troubleshooting Edge Gateway Deployment Failure in vCloud Air

By | 23/08/2017

Today while working on one of the production issue, I came across situation where I deployed a new vDC from vCloud Air portal, but after the vDC was created successfully, I was not able to list the edge gateways/org networks for this vDC.


On checking vCloud Director, I found that edge gateway creation failed and was showing below errors:

 I logged in Web Client and navigated to Administration > Licenses view and was bot able to see any licenses there. This was a bit strange. I understood right at that moment that there is some issue with licensing service.

In our environment we are using vCenter with external PSC, so I logged onto PSC node and found that /storage/log partition was at 100%. In such situation services will start to behave abnormally and can even go to stopped state as they can’t write anything in log files.

Note: I have changed the name of server for security reasons.

To fix the issue for that moment I archived and then zeroed out some old log files which reduced the utilization of /storage/log partition and then bounced the services.

On further discussion with my peers, I came across VMware KB-2143565 which explained everything. Actually its a known problem in vSphere 6.0 ad we need to decrease the maximum backup size and the maximum backup index in the file.

Here are the steps:

1: Perform snapshot of PSC node.

2: Login to PSC node via root user.

3: Naviagte to directory /usr/lib/vmware-sso/vmware-sts/webapps/sts/WEB-INF/classes

5: Backup the current configuration file

# cp

4: Edit the and search for below entries



Change log4j.appender.LOGFILE.MaxFileSize to 10MB (or greater) and log4j.appender.LOGFILE.MaxBackupIndex to 5

5: Restart STS service:

# service vmware-stsd restart

Alternatively you can increase the size of /storage/log partition to a greater value.

Note: This issue is resolved in vCenter Server 6.0 update 3

Once the above issue was fixed, I was able to see the licenses in vCenter Web Client. I spun a new vDC from VCA portal and this time things went pretty smooth.


I hope you find this post informational. Feel free to share this on social media if it is worth sharing. Be sociable 🙂

Category: NSX vCloud Air

About Alex Hunt

Hi All I am Manish Jha. I am currently working in OVH US as Operations Support Engineer (vCloud Air Operations). I have around 7 Years of IT experience and have exposure on VMware vSphere, vCloud Director,vSphere Replication, vRealize Automation, NSX and RHEL. If you find any post informational to you please press like and share it across social media and leave your comments if you want to discuss further on any post. Disclaimer: All the information on this website is published in good faith and for general information purpose only. I don’t make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this blog is strictly at your own risk. The Views and opinions published on this blog are my own and not the opinions of my employer or any of the vendors of the product discussed.