Failed to communicate with NSX Edge vm. Error code VIX_E_PROGRAM_NOT_STARTED was returned by VIX API

By | 11/07/2017

Today while working on one production issue, I came across one incident where I was unable to delete one of the Org Network in vCloud Director. I observed following errors in vCD UI for the Org network deletion failure:

On checking vcloud-container.debug.log I observed similar log entries as seen in vCD UI

This was entirely new error for me so I started googling this around and unfortunately did not found helpful article. The only article which I got for this error was this but of no use for me. 

So I started my troubleshooting from edge level. I Found that the edge gateway in vCloud Director was complaining about edge backing VM’s was not reachable.  


At vCenter level I found both the edge backing VM’s were intact and was running. I tried performing a force sync on edge gateway from vCenter Web-Client but the operation failed.

At this point I could have sneaked into vsm.log (or show manager log follow) on NSX manager to see what went wrong, but since the ticket on which I was working was for deprovision of environment so I decided not waste time into reading logs and went ahead for Edge Gateway redeploy.

Once the redeploy was completed, edge gateway status changed to healthy in vCD. I quickly verified Edge gateway HA status in backend and found HA was established back between the edge VM’s

So I went ahead with performing the delete operation of the Org network and this time it went through without any further issues. At vCenter I was able to confirm that network was deleted cleanly.

vCD too was happy with the successful deletion of network


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Category: NSX vCloud Director

About Alex Hunt

Hi All I am Manish Jha. I am currently working in OVH US as Operations Support Engineer (vCloud Air Operations). I have around 7 Years of IT experience and have exposure on VMware vSphere, vCloud Director,vSphere Replication, vRealize Automation, NSX and RHEL. If you find any post informational to you please press like and share it across social media and leave your comments if you want to discuss further on any post. Disclaimer: All the information on this website is published in good faith and for general information purpose only. I don’t make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this blog is strictly at your own risk. The Views and opinions published on this blog are my own and not the opinions of my employer or any of the vendors of the product discussed.