Troubleshooting Edge Gateway High Availability

By | 20/10/2016

Yesterday I was working on Edge Services Gateway in my Lab and deployed the edge gateway in HA mode. Soon after the deployment when I checked the HA status from vCenter, it reported status as Down

edge-ts-0

To counter any UI bug which might be reporting HA status as down (as this was a brand new deployment), I decided to check the HA status by logging onto edge vm’s directly.

On checking for the HA status on the VM, below message was displayed

Highavalibity healthcheck server is stopped

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I did a search on google for this message and didn’t get much results. Then I checked the Admin guide for NSX and came to know the fact that you should have at least one vNIC configured as High availability traffic flows on one of the internal interface.

By design the edge High Availability Service will only kick in once the first Internal vNIC has been added and configured. If you have enabled HA after doing the initial interface configurations you won’t have this issue as during the HA setup you are asked which vNIC to choose. If you enable HA without a vNIC configured the service won’t kick in until that vNIC is in play.

On checking my HA configuration I found that I have not configured any internal interface on my edge gateway.

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I went ahead and finally configured vNIC1 interface

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As soon as the internal interface was configured, High availability was established on the edge gateway.

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On doing a check on edge VM’s, confirmed that one of em is active and other is standby

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Category: NSX

About Alex Hunt

Hi All I am Manish Jha. I am currently working in OVH US as Operations Support Engineer (vCloud Air Operations). I have around 7 Years of IT experience and have exposure on VMware vSphere, vCloud Director,vSphere Replication, vRealize Automation, NSX and RHEL. If you find any post informational to you please press like and share it across social media and leave your comments if you want to discuss further on any post. Disclaimer: All the information on this website is published in good faith and for general information purpose only. I don’t make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this blog is strictly at your own risk. The Views and opinions published on this blog are my own and not the opinions of my employer or any of the vendors of the product discussed.